Privacy Policy

The Riverstar Casino Mobile Application
Privacy Policy
Last Updated December 10, 2024

The Riverstar Casino Mobile Application (the “App”), its features, and links to other affiliates, applications, and websites are fully owned and operated by the Chickasaw Nation, a federally recognized, sovereign, and self-governing American Indian Nation (“Nation” or “we” or “us”) by and through the Chickasaw Nation Department of Commerce (“CNDC”), an executive agency of Nation. The App is supported and maintained by Dexiga, LLC, a Wyoming Limited Liability Company (“Dexiga”).

Consent:

By providing personal information (such as your name, telephone number, email address, account password, contact lists, unique device ID and location, and/or an image of you or owned by you) for purposes of using the App, you agree and accept that we may gather, process, store, and/or use the submitted personal information in accordance with this policy. You may withdraw your consent at any time and ask that we delete any personal information we may have at no cost or obligation to you. Examples of personal information we may collect are: first name, last name, mailing address, telephone number, email address, date of birth, travel dates, reservation details, important dates such as anniversaries, scanned images of passport, driver’s license, or other government issues identification, special services, or amenities you’ve requested, your preferences.

What We Collect and How We Use It:

Information you provide. When you sign up for an App account or another Nation service or promotion that requires registration, we ask you for personal information, which may include your name, telephone number, email address, and account password. You may also choose to upload a photograph or other digital image or file for your profile, in which case, we will request your permission to access your device or cloud-based storage system, as the case may be. Please be careful, however, when uploading digital information to avoid any unintentional disclosure of personal or sensitive information concerning you or anyone else, as uploaded content may be viewable by others, depending on your account settings. We may combine the information you submit under your account with information from other affiliates, services, or third parties to provide you with a better experience and to improve the quality of our services. We may use the information we collect and receive to provide ads for our services, and certain third-party services, and to send you promotional communications. For certain services, we may allow you to opt out of combining such information. If you use a “share with a friend” or “invite a friend” feature, we may collect your name and email address, as well as the name and email address of the recipient.

Unique Device ID and GPS location. When you access the App, we may collect your Unique Device ID (‘UDID’), device type, operating system, browser type, media access control (MAC) address, domain server, session time, bandwidth used, geolocation data and/or Wi-Fi information and/or IP address and/or GPS location. We use this information to provide a tailored experience for you. The information is collected in order to determine the aggregate number of unique devices using our service or parts of our service, to track total usage, analyze data, and communicate with you more effectively. We may combine this information with information from third parties to provide you with a better experience and to improve the quality of our service. We do not share any personally identifiable information with third parties in association with your UDID or GPS location without your explicit permission.

Contact list. Certain features in the App may ask you to provide your contact list email addresses. Your contact email addresses won’t leave your device. Matching is done in a way that prevents our servers from seeing the email addresses. We use this information to match you with other App users that you already know from your contact list and create a friend request in the app between you.

Log information. When you use the App, our servers automatically record information that your browser sends when you visit one of our websites. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

User communications. Personal information or requests that you submit via the App will be sent to the group administrator. The group administrator and/or one of their members will have access to this information. When you send an email or other communication to any Nation-owned website, we may retain those communications to process your inquiries, respond to your requests, and improve our services.

Third–party links. Please note that this Privacy Policy applies only to this App. Other websites, applications, or other services of the Nation or third parties, which may be linked, are governed by their respective separate Privacy Policies. The Nation cannot regulate other sites linked from within our various applications, websites, and services. These other sites may place their own cookies or other files on your computer or phone, collect data, or solicit personal information from you. You should familiarize yourself with their unique Privacy Policies should you choose to visit their sites.

How Do We Use Your Information:

When you sign up for a particular service that requires registration, we ask you to provide personal information. If the Nation would like to use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. We provide information about you to service providers that perform certain functions or services on our behalf. We partner with third parties to operate some of our services, and we may provide information about you to these operational partners. We share the information you provide with select business partners, such as retailers, so they can provide you with special offers, promotional materials, and other materials or information that may be of interest to you. You may decline to submit personal information to any of our services, in which case we may not be able to provide those services to you. Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs);
• To improve the App (we continually strive to improve the App based on the information and feedback we receive from you);
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
• To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested);
• To administer a contest, promotion, survey, or other App features;
• To protect and defend our rights or property or enforce agreements with you;
• To comply with our internal records management policy and retention rules;
• To send periodic emails about new promotions, special offers, or other information which we think you may find interesting;
• Otherwise with your consent or as permitted or required by applicable law.

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, promotions, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include options for opting out below.

How Do We Protect Your Information:

The Nation does not share your personal information with other institutions outside of the Nation, or its affiliates, without your explicit consent. Otherwise, the Nation may only share your personal information if it has a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request, (b) enforce applicable Terms Of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of the Nation, its users or the public as required or permitted by law. The Nation takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data, including internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. Unless explicit permission is obtained from you, the Nation restricts access to personal information to its employees, contractors, and agents who need to know that information to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations. By using our services, you understand and acknowledge that no system or wireless network is impenetrable or 100% secure. Accordingly, we cannot guarantee or warrant that the information you provide us will not be compromised in the event of a security breach. If you have reason to believe that your personal information has been compromised, you may contact us at the information provided below.

Do We Disclose Any Information to Outside Parties:

We do not sell, trade, or otherwise transfer your personally identifiable information with entities outside of the Nation or our affiliates. This does not include trusted third parties who assist us in operating the App, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with applicable law, enforce applicable Terms of Use, detect or otherwise address fraud, security or technical issues, or protect against imminent harm to the rights, property, or safety of the Nation, our users, or the public as may be permitted or required by applicable law. However, non-personally identifiable user information may be provided to other parties for marketing, advertising, or other uses.

Third-party Links & Applications:

Occasionally, and at our discretion, we may include, offer, or link to third-party products or services on the App. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms Of Use:

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of the App.

Governing Law and Sovereign Immunity:

Any claim relating to your use of the App shall be governed by the laws, guidelines, resolutions, and ordinances of the Nation. State law shall not be applicable, nor shall disputes be subject to any authority outside the Nation. By accessing the App, you affirmatively consent to the jurisdiction of the Nation’s courts for all purposes relevant to your use of the App. Nothing contained herein shall be construed to waive the sovereign rights and immunities of the Nation, as shared with our officers, employees, and agents.

Your Consent:

By accessing, using, or registering an account with the App, you consent to the terms of this Privacy Policy. You may request details of the personal information which we hold about you by contacting us by mail at the address provided below. If you believe any information, we are holding about you is incorrect or incomplete, please write to us. We will promptly correct any information found to be incorrect.

Opt-Out:

You may opt out of receiving emails at any time by unsubscribing using instructions at the bottom of each email or emailing us at Info@TheRiverstarCasino.com, or writing to us at the address provided below.

Changes To Our Privacy Policy:

Over time, it may be necessary to modify or supplement our Privacy Policy. When we make changes, we will post those changes on the Service and update the Privacy Policy modification date above. Please regularly review the Privacy Policy in the event it has been revised. Your continued use of the App following the posting of changes to the Privacy Policy means that you accept the changes and use of your personal information in accordance with the revised Privacy Policy. If we make any material changes to our information collection practices, including collecting new types of information, new uses of previously collected information, or new categories of third parties with whom we will share information, we will notify you of changes at least thirty (30) days before the effective date of the changes. If you have provided us with your email address, we will also notify you of material changes to this Privacy Policy by sending an email at least thirty (30) days before the effective date of the changes to the email address you most recently provided to us. We encourage you to keep the email address you provide to us current and to promptly notify us of any changes to your email address so that you may receive any notices we send to you regarding material changes to this Privacy Policy. If you do not agree to the changes, you should discontinue your use of the Service prior to the time the modified Privacy Policy takes effect.

Data Integrity:

The Nation reviews our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information:

When you use any Nation service, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate service purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct, or delete users’ personal information.

Changes to This Policy:

We reserve the right to update this policy at any time and without notice. All changes will be effective as of the Effective Date at the top of this Policy.

Enforcement:

The Nation periodically reviews its compliance with this Privacy Policy. When we receive formal written complaints regarding privacy issues, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between the Nation and an individual.

Questions:

Questions about the privacy policy or requests for data removal can be directed to: Info@TheRiverstarCasino.com.

The Riverstar Casino

11801 E 2160 Road

Terral, Oklahoma 73569-0054

855-748-3778